Shipping & Delivery
SHIPPING INFORMATION
At REAL SEXY DOLLS, we want to make sure you get your love dolls quickly and safely. We work with trusted delivery companies to make this happen. We take extra care to pack your order well so it arrives smoothly.
If you want to know when your doll will arrive or how we ship, you can find all the info on our Shipping Information page. And if you have questions or need help, our customer support team is here for you. We want to make your shopping experience great, from the time you buy to when your doll arrives.
The Process of Shopping
Free Shipping
Get FREE shipping for sex dolls all around the world. But remember, some places have rules against shipping them. You can click here to see if it’s allowed where you live.
If you’re buying in the USA or Europe, you won’t have any secret charges. The price you see includes all the taxes and fees. You don’t have to pay anything extra.
In some countries like the USA and Europe, we can’t pay the extra fees in advance. But we can help with up to half of the duty fees, which is a maximum of $150 USD. We’ll also assist with dealing with the customs people, so it’s easy for you. Usually, these extra costs are about $150, and we can tell you how much it might be before you buy.
Discreet Shipping
At our store, we really care about your privacy. So, when you order a sex doll from us, we make sure to keep it a secret.
Here’s how we do it:
- Confidential Packaging: Your sex doll will be sent in plain and unmarked boxes. This means nobody can tell what’s inside.
- Anonymous Return Address: We use a regular return address. It won’t show anything about sex dolls or adult stuff.
- Secure Packaging: We pack the doll carefully to keep it safe during the journey to your home.
- Discreet Billing: When you pay, we won’t put any words that give away what you bought. Your transactions will be private.
- Trusted Shipping: We work with good shipping companies that know how to be secretive with your packages.
So, you can shop with peace of mind, knowing we’re looking out for your privacy.
Manufacturing Time
Making a doll usually takes 3-5 weeks, but it can be quicker or slower based on the brand and materials. Sometimes, we can speed it up in special cases. Here are some famous doll brands and how long it might take to make their dolls.
Keep in mind, holidays like New Year’s, Christmas, and Chinese Spring Festival can make the production time longer because of delays.
| BRAND | ESTIMATED TIME | ADDITIONAL PRODUCTION TIME DUE TO ADVANCED OPTIONS |
|---|---|---|
| SY DOLL | 5-8 DAYS | IMPLANTED HAIR +10 DAYS |
| CLIMAX | TPE: 5-7 DAYS SILICONE: 15-18 DAYS | |
| UNA DOLL | 5-8 DAYS | IMPLANTED HAIR +10 DAYS |
| FIRE DOLL | 5-8 DAYS | IMPLANTED HAIR +30 DAYS |
| AIBEI DOLL | 5-8 DAYS | IMPLANTED HAIR +7 DAYS |
| AXB DOLL | 5-8 DAYS | IMPLANTED HAIR +7 DAYS |
Shipping Time
In-Stock Dolls: These dolls are already here and ready to be sent to you as soon as you pay. You’ll get them in 1-2 business days.
Custom-Made Dolls: These dolls are made just for you, so they take longer to arrive. The time it takes can vary, and we’ll give you the estimated delivery time. However, please keep in mind that sometimes unexpected things like holidays or bad weather can make it take a bit longer.
| SHIPPING CARRIER | COUNTRY | SHIPPING TIME |
|---|---|---|
| FEDEX | USA | 8-12 DAYS |
| UPS | USA/CANADA | 6-8 DAYS |
| UPS | AUSTRALIA | 7-10 DAYS |
| UPS | EUROPEAN COUNTRIES | 8-20 DAYS |
| EUB POST SERVICE | GLOBAL | 20-30 DAYS |
Tracking Package
After we send your package, we’ll email you a tracking number so you can see where it is. Please keep an eye on this information in case there are any problems during delivery, like the tracking not working or something missing, until it gets to you safely.
We usually use trusted companies like FedEx or UPS to deliver your package directly to your place. They will keep you updated about the delivery progress with your tracking number. Sometimes, we might use airplanes to get your package through customs, and then FedEx or UPS will take it from there.
Before the package gets to the US, the tracking number might not show many details, just that the shipping label was made. If this happens, please be patient. We promise to take care of your order, and our team is working hard to make sure you have a good delivery experience.
Modified Delivery
Tell Us Where to Pick Up: Before we send your package, let us know the address of the FedEx or UPS store where you want to pick it up. Also, check with the store to make sure they allow pickups if there are any problems with the delivery.
Change Your Shipping Address: Make sure the address you provided is correct before we send your package. If you need to change the address after we’ve already sent it, please contact us as soon as possible.
Adjust Delivery Time or Hold Your Package: If you can’t be there when the package is supposed to arrive, contact the delivery company to change the delivery time. We’ll give you all the info you need about the delivery company after we process and ship your order.
Stay Available: Don’t block or ignore our emails, and keep your phone handy in case we need to reach you quickly. We might have important messages for you at any time.
Legality of Sex Dolls
| COUNTRY | LEGALITY |
| AFGHANISTAN | ILLEGAL |
| ALGERIA | ILLEGAL |
| AUSTRALIA | LEGAL WITH CRITERIA: OVER 150CM |
| AZERBAIJAN | ILLEGAL |
| BAHRAIN | ILLEGAL |
| BANGLADESH | ILLEGAL |
| EGYPT | ILLEGAL |
| INDIA | ILLEGAL |
| INDONESIA | ILLEGAL |
| IRAN | ILLEGAL |
| IRAQ | ILLEGAL |
| JORDAN | ILLEGAL |
| KAZAKHSTAN | ILLEGAL |
| KUWAIT | ILLEGAL |
| LIBYA | ILLEGAL |
| MALAYSIA | ILLEGAL |
| MALDIVES | ILLEGAL |
| NORWAY | LEGAL WITH CRITERIA: OVER 140CM. |
| OMAN | ILLEGAL |
| PAKISTAN | ILLEGAL |
| PALESTINE | ILLEGAL |
| QATAR | ILLEGAL |
| SAUDI ARABIA | ILLEGAL |
| SOMALI | ILLEGAL |
| UNITED KINGDOM | LEGAL WITH CRITERIA: OVER 140CM |
| YEMEN | ILLEGAL |
Check Your Package
When you get a package, make sure to carefully check everything inside for any damage. If the package looks damaged when it arrives, it’s a good idea to take pictures or a video to show what’s wrong. This will help you later if you need to ask the shipping company for compensation. Even if the box looks fine on the outside, it’s still a good idea to open it and check the stuff inside. If you find anything broken, be sure to take pictures or videos. Sometimes, we might need your help to get compensation from the shipping company if the doll gets damaged during the delivery.
Shipping Delay
When we send your packages to you, a lot of things can affect how long it takes:
- Bad Weather and Natural Disasters: Sometimes, really bad weather like storms, floods, or earthquakes can make your package arrive late or get stuck.
- Customs Checks (in Europe): If your package has to go through customs, it might take longer and sometimes cost extra money, depending on your country’s rules.
- Local Holidays: Sometimes, when there are local holidays, the people who bring your package might not work, so it can take more time.
- Politics and Rules Changing: If the government makes new rules, it can change how packages are sent, and that might make your package late or affect what you can order.
- Unexpected Problems: Sometimes, things we can’t predict happen, like accidents, strikes, or issues with the people who bring your package. These can also make your package take longer to arrive.
We really appreciate your understanding and patience as we deal with these challenges to make sure your love doll gets to you safely and as quickly as possible. We’re here to give you the best service and help you throughout the shipping process.
Package Issues
If something goes wrong with your order, please let us know:
- Wrong Item: If you get a doll that looks totally different from what you expected or saw on our website, show us a video of you opening the package. We’ll look into it and send you a new one if needed.
- Broken Doll: If your doll arrives with big damage, contact the delivery company right away. Depending on how bad it is, we’ll either send you a new doll or give you a kit to fix small damages.
- Missing Package: If the tracking says your package was delivered but you didn’t get it, contact UPS or FedEx and report the issue. We usually add a requirement for an adult to sign for the package to be extra safe.
If you want more info about canceling orders, refunds, or returns, click here.